Terms & Conditions
AT 24 Medicare Services Private Limited, on behalf of itself and its affiliates/group companies under the brand "AT 24 Medicare Services Pvt Ltd" (“AT 24 Medicare Services Pvt Ltd”), is the author and publisher of the internet resource www.at24medicare.com and the mobile application ‘AT 24 Medicare Services Pvt Ltd’ (together, “Website”).
AT 24 Medicare Services Pvt Ltd owns and operates the services provided through the Website and Application.
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.AT24Medicare.com/company/privacy (“Privacy Policy”) before you decide to access the Website and Application or avail the services made available on the Website and Application by AT 24 Medicare Services Pvt Ltd. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and AT 24 Medicare Services Pvt Ltd in connection with your visit to the Website and your use of the Services (as defined below).
The Agreement applies to you whether you are -
The Agreement is published in compliance with, and is governed by the provisions of Indian law, including but not limited to:
You must be 18 years of age or older to register, use the Services, or visit or use the Website and Application in any manner. By registering, visiting, and using the Website and Application or accepting this Agreement, you represent and warrant to AT 24 Medicare Services Pvt Ltd that you are 18 years of age or older and that you have the right, authority, and capacity to use the Website and Application and the Services available through the Website and Application, and agree to and abide by this Agreement.
The terms in this Clause 3 are applicable only to Users other than Practitioners.
3.1.1 The terms "personal information" and "sensitive personal data or information" are defined under the SPI Rules and are reproduced in the Privacy Policy.
3.1.2 AT 24 Medicare Services Pvt Ltd may by its Services, collect information relating to the devices through which you access the Website and Application, and anonymous data of your usage. The collected information will be used only for improving the quality of AT 24 Medicare Services Pvt Ltd’s services and to build new services.
3.1.3 The Website and Application allows AT 24 Medicare Services Pvt Ltd to have access to registered Users' personal email or phone numbers, for communication purposes so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.
3.1.4 The Privacy Policy sets out, inter-alia:
3.1.5 The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:
3.1.6 AT 24 Medicare Services Pvt Ltd shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to AT 24 Medicare Services Pvt Ltd or to any other person acting on behalf of AT 24 Medicare Services Pvt Ltd.
3.1.7 The User is responsible for maintaining the confidentiality of the User's account access information and password if the user is registered on the Website and Application. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify AT 24 Medicare Services Pvt Ltd of any actual or suspected unauthorized use of the User’s account or password. Although AT 24 Medicare Services Pvt Ltd will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of AT 24 Medicare Services Pvt Ltd or such other parties as the case may be, due to any unauthorized use of your account.
3.1.8 If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or AT 24 Medicare Services Pvt Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, AT 24 Medicare Services Pvt Ltd has the right to discontinue the Services to the User at its sole discretion.
3.1.9 AT 24 Medicare Services Pvt Ltd may use such information collected from the Users from time to time for the purposes of debugging customer support-related issues.
3.1.10 Against every Practitioner listed in AT24Medicare.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by AT 24 Medicare Services Pvt Ltd, and the records of such calls are recorded and stored in AT 24 Medicare Services Pvt Ltd’s servers.
Such calls will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by AT 24 Medicare Services Pvt Ltd for quality control and support-related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to you by AT 24 Medicare Services Pvt Ltd should be used only for appointment and booking purposes, and not for consultation on health-related issues. AT 24 Medicare Services Pvt Ltd accepts no liability if the call facility is not used in accordance with the foregoing. AT 24 Medicare Services Pvt Ltd may also choose to not use this facility and show the practitioner's direct number.
In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, AT 24 Medicare Services Pvt Ltd reserves the right to not provide the Services for which such personal information is sought.
AT 24 Medicare Services Pvt Ltd's relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile, and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by AT 24 Medicare Services Pvt Ltd. AT 24 Medicare Services Pvt Ltd will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. AT 24 Medicare Services Pvt Ltd in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website and Application.
3.3.1 AT 24 Medicare Services Pvt Ltd collects, directly or indirectly, and displays on the Website and Application, relevant information regarding the profile and practice of the Practitioners listed on the Website and Application, such as their specialization, qualification, fees, location, visiting hours, and similar details. AT 24 Medicare Services Pvt Ltd takes reasonable efforts to ensure that such information is updated at frequent intervals. Although AT 24 Medicare Services Pvt Ltd screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
3.3.2 The Services provided by AT 24 Medicare Services Pvt Ltd or any of its licensors or service providers are provided on an "as is" and "as available basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade).
AT 24 Medicare Services Pvt Ltd does not provide or make any representation, warranty or guarantee, express or implied about the Website and Application or the Services. AT 24 Medicare Services Pvt Ltd does not guarantee the accuracy or completeness of any content or information provided by Users on the Website and Application. To the fullest extent permitted by law, AT 24 Medicare Services Pvt Ltd disclaims all liability arising out of the User’s use or reliance upon the Website and Application, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website and Application, or any opinion or suggestion given or expressed by AT 24 Medicare Services Pvt Ltd or any User in relation to any User or services provided by such User.
3.3.3 The Website and Application may be linked to the website and Application of third parties, affiliates, and business partners. AT 24 Medicare Services Pvt Ltd has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website and Application. Inclusion of any link on the Website and Application does not imply that AT 24 Medicare Services Pvt Ltd endorses the linked site. Users may use the links and these services at the User's own risk.
3.3.4 AT 24 Medicare Services Pvt Ltd assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website and Application or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website and Application, the User's sole remedy is to discontinue using the Website and Application.
3.3.5 If AT 24 Medicare Services Pvt Ltd determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, AT 24 Medicare Services Pvt Ltd reserves the right to immediately suspend your access to the Website and Application or any of your accounts with AT 24 Medicare Services Pvt Ltd and makes such declaration on the website and Application alongside your name/your clinic’s name as determined by AT 24 Medicare Services Pvt Ltd for the protection of its business and in the interests of Users. You shall be liable to indemnify AT 24 Medicare Services Pvt Ltd for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected AT 24 Medicare Services Pvt Ltd or its Users.
3.3.6 The information published under the head of "Industry-wide city-wise Pricing Graph" is derived from a benchmarking group that is determined to be relevant by AT 24 Medicare Services Pvt Ltd in the relevant city. AT 24 Medicare Services Pvt Ltd has published this information for guidance purposes and does not have the ability to ascertain the accuracy of the data based on which the information has been published and nor does it have any duty to disclose to anyone the source of the underlying data sets based on which this information has been published. AT 24 Medicare Services Pvt Ltd is not liable in any manner for any consequence whatsoever arising out of any use of the information published here.
3.4 BOOK APPOINTMENT AND CALL FACILITY
AT 24 Medicare Services Pvt Ltd enables Users to connect with Practitioners through two methods:
3.4.1 AT 24 Medicare Services Pvt Ltd will ensure Users are provided confirmed appointments on the Book facility. However, AT 24 Medicare Services Pvt Ltd has no liability if such an appointment is later canceled by the Practitioner, or the same Practitioner is not available for appointment. Provided, it does not fall under the heads listed under the AT 24 Medicare Services Pvt Ltd Guarantee Program, in which case the terms of this program shall apply.
3.4.2 If a User has utilized the telephonic services, AT 24 Medicare Services Pvt Ltd reserves the right to share the information provided by the User with the Practitioner and store such information and/or conversation of the User with the Practitioner, in accordance with our Privacy Policy.
3.4.3 The results of any search Users perform on the Website and Application for Practitioners should not be construed as an endorsement by AT 24 Medicare Services Pvt Ltd of any such particular Practitioner. If the User decides to engage with a Practitioner to seek medical services, the User shall be doing so at his/her own risk.
3.4.4 Without prejudice to the generality of the above, AT 24 Medicare Services Pvt Ltd is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between the User and the Practitioner. User understands and agrees that AT 24 Medicare Services Pvt Ltd will not be liable for:
3.4.5 Users are allowed to provide feedback about their experiences with the Practitioner, however, the User shall ensure that the same is provided in accordance with applicable law. The user however understands that AT 24 Medicare Services Pvt Ltd shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Practitioner from the Website and Application.
3.4.6 Cancellation and Refund Policy
3.5. NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
3.5.1 Please note that some of the content, text, data, graphics, images, information, suggestions, guidance and other material (collectively, "Information") that may be available on the Website and Application (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between AT 24 Medicare Services Pvt Ltd and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
3.5.2 It is hereby expressly clarified that the Information that you obtain or receive from AT 24 Medicare Services Pvt Ltd, and its employees, contractors, partners, sponsors, advertisers, licensors, or otherwise on the Website and Application is for informational purposes only. We make no guarantees, representations, or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise, or other information provided on the Website and Application. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
3.5.3 The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or another person’s behalf), please contact an ambulance service or hospital directly.
These terms & conditions governing AT 24 Medicare Services Pvt Ltd Health feed are applicable to Users (being both end-users/Practitioners). However, it is clarified that the terms and conditions herein applicable only to Practitioners and applicable to Users are called out separately, as the context warrants.
3.6.1 AT 24 Medicare Services Pvt Ltd Health feed is an online content platform available on the Website and Application, wherein Practitioners who have created an AT 24 Medicare Services Pvt Ltd profile can log in and post health and wellness-related content.
3.6.2 Practitioners can use AT 24 Medicare Services Pvt Ltd Health feed by logging in from their health account, creating original content comprising text, audio, video, images, data, or any combination of the same ("Content"), and uploading said Content to AT 24 Medicare Services Pvt Ltd's servers. AT 24 Medicare Services Pvt Ltd will make available to the User a gallery of images licensed by AT 24 Medicare Services Pvt Ltd from a third-party stock image provider (“AT 24 Medicare Services Pvt Ltd Gallery”). The User can upload their own images or choose an image from the AT 24 Medicare Services Pvt Ltd Gallery. AT 24 Medicare Services Pvt Ltd does not provide any warranty as to the ownership of the intellectual property in the AT 24 Medicare Services Pvt Ltd Gallery and the User acknowledges that the User will use the images from the AT 24 Medicare Services Pvt Ltd Gallery at their own risk. AT 24 Medicare Services Pvt Ltd shall post such Content to AT 24 Medicare Services Pvt Ltd Health feed at its own option and subject to these Terms and Conditions. The Content uploaded via AT 24 Medicare Services Pvt Ltd Health feed does not constitute medical advice and may not be construed as such by any person.
3.6.3 Practitioners acknowledge that they are the original authors and creators of any Content uploaded by them via AT 24 Medicare Services Pvt Ltd Health feed and that no Content uploaded by them would constitute an infringement of the intellectual property rights of any other person. AT 24 Medicare Services Pvt Ltd reserves the right to remove any Content which it may determine at its own discretion as violating the intellectual property rights of any other person, including but not limited to patent, trademark, copyright, or other proprietary rights. Practitioner agrees to absolve AT 24 Medicare Services Pvt Ltd from and indemnify AT 24 Medicare Services Pvt Ltd against all claims that may arise as a result of any third party intellectual property right claim that may arise from the Practitioner's uploading of any Content on the AT 24 Medicare Services Pvt Ltd Health feed. The Practitioner may not use the images in the AT 24 Medicare Services Pvt Ltd Gallery for any purpose other than those directly related to the creation and uploading of Content to the AT 24 Medicare Services Pvt Ltd Health feed. The Practitioner also agrees to absolve AT 24 Medicare Services Pvt Ltd from and indemnify AT 24 Medicare Services Pvt Ltd against all claims that may arise as a result of any third party intellectual property claim if the Practitioner downloads, copies, or otherwise utilizes an image from the AT 24 Medicare Services Pvt Ltd Gallery for his/her personal or commercial gain.
3.6.4 Practitioner hereby assigns to AT 24 Medicare Services Pvt Ltd, in perpetuity and worldwide, all intellectual property rights in any Content created by the User and uploaded by the User via AT 24 Medicare Services Pvt Ltd Health feed.
3.6.5 AT 24 Medicare Services Pvt Ltd shall have the right to edit or remove the Content and any comments in such manner as it may deem AT 24 Medicare Services Pvt Ltd Health feed at any time.
3.6.6 Practitioner shall ensure that the Content or any further responses to the Content (including responses to Users) is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, or libelous in any manner. Further, the Practitioner should ensure that the Content is not invasive of any other person's privacy, or otherwise contains any elements that are hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever.
AT 24 Medicare Services Pvt Ltd reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time. Also, the Practitioner agrees to absolve AT 24 Medicare Services Pvt Ltd from and indemnify AT 24 Medicare Services Pvt Ltd against all claims that may arise as a result of any legal claim arising from the nature of the Content posted by the Practitioner on AT 24 Medicare Services Pvt Ltd Health Feed.
3.6.7 Practitioner shall ensure that no portion of the Content is violative of any law for the time being in force.
3.6.8 Practitioner shall ensure that the Content is not threatening the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order. Further, the Practitioner shall ensure that the Content will not cause incitement to the commission of any cognizable offense or prevent investigation of any offense or is insulting to any other nation.
3.6.9 Users may also use the AT 24 Medicare Services Pvt Ltd Health feed in order to view original content created by Practitioners and to create and upload comments on such Content, where allowed ("User Comment").
3.6.10 User acknowledges that the User Comment reflects the views and opinions of the authors of such Content and does not necessarily reflect the views of AT 24 Medicare Services Pvt Ltd.
3.6.11 User agrees that the Content they access on AT 24 Medicare Services Pvt Ltd Health feed does not in any way constitute medical advice and that the responsibility for any act or omission by the User arising from the User’s interpretation of the Content, is solely attributable to the User. The User agrees to absolve AT 24 Medicare Services Pvt Ltd from and indemnify AT 24 Medicare Services Pvt Ltd against all claims that may arise as a result of the User’s actions resulting from the User’s viewing of Content on AT 24 Medicare Services Pvt Ltd Health feed.
3.6.12 User acknowledges that all intellectual property rights in the User Comment on AT 24 Medicare Services Pvt Ltd Health feed vests with AT 24 Medicare Services Pvt Ltd. The User agrees not to infringe upon AT 24 Medicare Services Pvt Ltd's intellectual property by copying or plagiarizing content on the AT 24 Medicare Services Pvt Ltd Health feed. AT 24 Medicare Services Pvt Ltd reserves its right to initiate all necessary legal remedies available to them in case of such an infringement by the User. Also, User Comment will be the sole intellectual property of AT 24 Medicare Services Pvt Ltd. The User agrees not to post User Comment that would violate the intellectual property of any third party, including but not limited to patent, trademark, copyright, or other proprietary rights. AT 24 Medicare Services Pvt Ltd reserves the right to remove any User Comment which it may determine at its own discretion as violating the intellectual property rights of any third party. The User agrees to absolve AT 24 Medicare Services Pvt Ltd from and indemnify AT 24 Medicare Services Pvt Ltd against all claims that may arise as a result of any third-party intellectual property right claim that may arise from the User Comment.
3.6.13 User shall ensure that the User's Comment is not harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, or libelous in any manner. Further, the User should ensure that the User Comment is not invasive of any other person's privacy, or otherwise contains any elements that are hateful, racially or ethnically objectionable, disparaging, or otherwise unlawful in any manner whatever. AT 24 Medicare Services Pvt Ltd reserves the right to remove any Content which it may determine at its own discretion is violative of these Terms and Conditions or any law or statute in force at the time. Also, the User agrees to absolve AT 24 Medicare Services Pvt Ltd from and indemnify AT 24 Medicare Services Pvt Ltd against all claims that may arise as a result of any legal claim arising from the nature of the User Comment.
3.6.14 User shall ensure that the User Comment is not threatening the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order. Further, the Practitioner shall ensure that the User Comment will not cause incitement to the commission of any cognizable offense or prevent investigation of any offense or is insulting to any other nation.
3.7.1 The contents listed on the Website and Application are (i) User-generated content, or (ii) belong to AT 24 Medicare Services Pvt Ltd. The information that is collected by AT 24 Medicare Services Pvt Ltd directly or indirectly from the End- Users and the Practitioners shall belong to AT 24 Medicare Services Pvt Ltd. Copying of the copyrighted content published by AT 24 Medicare Services Pvt Ltd on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and AT 24 Medicare Services Pvt Ltd reserves its rights under applicable law accordingly.
3.7.2 AT 24 Medicare Services Pvt Ltd authorizes the User to view and access the content available on or from the Website and Application solely for ordering, receiving, delivering, and communicating only as per this Agreement. The contents of the Website and Application, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement, and assembly of content on the Website and Application (collectively, "AT 24 Medicare Services Pvt Ltd Content"), are the property of AT 24 Medicare Services Pvt Ltd and are protected under copyright, trademark, and other laws. User shall not modify the AT 24 Medicare Services Pvt Ltd Content or reproduce, display, publicly perform, distribute, or otherwise use the AT 24 Medicare Services Pvt Ltd Content in any way for any public or commercial purpose or for personal gain.
3.7.3 User shall not access the Services for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes.
By using this Website and Application, you agree that any information shared by you with AT 24 Medicare Services Pvt Ltd or with any Practitioner will be subject to our Privacy Policy.
You are solely responsible for the content that you choose to submit for publication on the Website and Application, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of AT 24 Medicare Services Pvt Ltd in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. AT 24 Medicare Services Pvt Ltd disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. AT 24 Medicare Services Pvt Ltd shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.
Your publication of reviews and feedback on the Website and Application is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website and Application that
(a) Infringes any third-party intellectual property or publicity or privacy rights, or
(b) Violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. AT 24 Medicare Services Pvt Ltd, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that AT 24 Medicare Services Pvt Ltd may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
Obtaining feedback in relation to Website or AT 24 Medicare Services Pvt Ltd’s services; and/or
and you agree to provide your fullest co-operation further to such communication by AT 24 Medicare Services Pvt Ltd. AT 24 Medicare Services Pvt Ltd's Feedback Collection and Fraud Detection Policy is annexed as the Schedule hereto and remains subject always to these Terms.
AT 24 Medicare Services Pvt Ltd may provide End-Users with a free facility known as 'Records' on its mobile application 'AT 24 Medicare Services Pvt Ltd'. The information available in your Records is of two types:
User-created: Information uploaded by you or information generated during your interaction with the AT 24 Medicare Services Pvt Ltd ecosystem, eg: appointment, medicine order placed by you.
3.9.1 Your Records is only created after you have signed up and explicitly accepted these Terms.
3.9.2 Any Practice-created Health Record is provided on an as-is basis at the sole intent, risk, and responsibility of the Practitioner and AT 24 Medicare Services Pvt Ltd does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
3.9.3 The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, AT 24 Medicare Services Pvt Ltd is not liable for any interruption that may be caused to your access to the Services.
3.9.4 The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by AT 24 Medicare Services Pvt Ltd, you should refer to your prescription before taking any medicines. AT 24 Medicare Services Pvt Ltd is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch them off through the AT 24 Medicare Services Pvt Ltd app.
3.9.5 It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. AT 24 Medicare Services Pvt Ltd is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with AT 24 Medicare Services Pvt Ltd.
3.9.6 AT 24 Medicare Services Pvt Ltd uses industry–level security and encryption to your Health Records. However, AT 24 Medicare Services Pvt Ltd does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform AT 24 Medicare Services Pvt Ltd of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@AT24Medicare.com.
3.9.7 If you access your dependents' Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain the prior consent of your dependent and shall have the right to share, upload and publish any sensitive personal information of your dependent. AT 24 Medicare Services Pvt Ltd assumes no responsibility for any claim, dispute, or liability arising in this regard, and you shall indemnify AT 24 Medicare Services Pvt Ltd and its officers against any such claim or liability arising out of unauthorized use of such information.
3.9.8 In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.
3.9.9 You may lose your "User-created" record if the data is not synced with the server.
3.9.10 If the Health Record is unassessed for a stipulated time; you may not be able to access your Health Records due to security reasons.
3.9.11 AT 24 Medicare Services Pvt Ltd is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.
3.9.12 The Health Records are shared with the phone numbers that are provided by your Practitioner. AT 24 Medicare Services Pvt Ltd is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.
3.9.13 AT 24 Medicare Services Pvt Ltd is not responsible or liable for any content, fact, Health Records, medical deduction, or the language used in your Health Records whatsoever.
Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.
3.9.14 AT 24 Medicare Services Pvt Ltd has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.
3.9.15 AT 24 Medicare Services Pvt Ltd will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
3.9.16 You agree and acknowledge that AT 24 Medicare Services Pvt Ltd may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.
3.9.17 You acknowledge that the Practitioners you are visiting may engage AT 24 Medicare Services Pvt Ltd's software or third-party software for the purposes of the functioning of the Practitioner’s business and AT 24 Medicare Services Pvt Ltd's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.
3.9.18 To the extent that your Records have been shared with AT 24 Medicare Services Pvt Ltd or stored on any of the AT 24 Medicare Services Pvt Ltd products used by the Practitioners you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by AT 24 Medicare Services Pvt Ltd pertaining to such previously visited clinics and hospitals who have tie-ups with AT 24 Medicare Services Pvt Ltd for the purposes of their business and for AT 24 Medicare Services Pvt Ltd's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with AT 24 Medicare Services Pvt Ltd, to the mapping of such Records as may be available in AT 24 Medicare Services Pvt Ltd's database to your User account.
3.10.1 Terms for Practitioners:
All general AT 24 Medicare Services Pvt Ltd Terms and Conditions shall govern the QA T&C to the extent applicable. The decision of AT 24 Medicare Services Pvt Ltd is final and binding on the issues arising under the QA T&C and AT 24 Medicare Services Pvt Ltd Terms and Conditions.
3.10.2 Terms for User/Querist:
The terms in this Clause 4 are applicable only to Practitioners.
4.1 LISTING POLICY
4.1.1 AT 24 Medicare Services Pvt Ltd, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. AT 24 Medicare Services Pvt Ltd reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform AT 24 Medicare Services Pvt Ltd immediately to enable AT 24 Medicare Services Pvt Ltd to make the necessary amendments.
4.1.2 AT 24 Medicare Services Pvt Ltd shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines
4.1.3 AT 24 Medicare Services Pvt Ltd shall not be responsible or liable in any manner to the Users for any losses, damage, injuries, or expenses incurred by the Users as a result of any disclosures or publications made by AT 24 Medicare Services Pvt Ltd, where the User has expressly or implicitly consented to the making of disclosures or publications by AT 24 Medicare Services Pvt Ltd. If the User had revoked such consent under the terms of the Privacy Policy, then AT 24 Medicare Services Pvt Ltd shall not be responsible or liable in any manner to the User for any losses, damage, injuries, or expenses incurred by the User as a result of any disclosures made by AT 24 Medicare Services Pvt Ltd prior to its actual receipt of such revocation.
4.1.4 AT 24 Medicare Services Pvt Ltd reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website and Application. However, AT 24 Medicare Services Pvt Ltd shall not be liable if any inactive, inaccurate, fraudulent, or non-existent profiles of Practitioners are added to the Website and Application.
4.1.5 Practitioners explicitly agree that AT 24 Medicare Services Pvt Ltd reserves the right to publish the Content provided by Practitioners to a third party including content platforms.
4.1.6 When you are listed on AT24Medicare.com, End-Users may see a ‘show number’ option. When End-Users choose this option, they choose to call your number through a free telephony service provided by AT 24 Medicare Services Pvt Ltd, and the records of such calls are recorded and stored in AT 24 Medicare Services Pvt Ltd's servers. Such calls will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. Such records may be accessed by AT 24 Medicare Services Pvt Ltd for quality control and support-related purposes and are dealt with only in accordance with the terms of the Privacy Policy. Such call facility provided to End-Users and to you by AT 24 Medicare Services Pvt Ltd should be used only for appointment and booking purposes, and not for consultation on health-related issues. AT 24 Medicare Services Pvt Ltd accepts no liability if the call facility is not used in accordance with the foregoing. In case you choose to not provide your consent to recording your calls that may have personal information required for appointment and booking purposes, AT 24 Medicare Services Pvt Ltd reserves the right to not provide the Services for which such personal information is sought.
4.1.7 You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and AT 24 Medicare Services Pvt Ltd accepts no liability for the same.
4.2 PROFILE OWNERSHIP AND EDITING RIGHTS
AT 24 Medicare Services Pvt Ltd ensures easy access to the Practitioners by providing a tool to update your profile information. AT 24 Medicare Services Pvt Ltd reserves the right of ownership of all the Practitioner' profiles and photographs and to moderate the changes or updates requested by Practitioners. However, AT 24 Medicare Services Pvt Ltd takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates.
You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using AT 24 Medicare Services Pvt Ltd's services and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, AT 24 Medicare Services Pvt Ltd may modify or delete parts of your profile information at its sole discretion “with or without” notice to you.
4.3REVIEWS AND FEEDBACK DISPLAY RIGHTS OF AT 24 MEDICARE SERVICES PVT LTD
4.3.1. All Critical Content is content created by the Users of www.AT24Medicare.com (“Website”) and the clients of AT 24 Medicare Services Pvt Ltd customers and Practitioners, including the End-Users. As a platform, AT 24 Medicare Services Pvt Ltd does not take responsibility for Critical Content and its role with respect to Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. The role of AT 24 Medicare Services Pvt Ltd and other legal rights and obligations relating to the Critical Content are further detailed in Clauses 3.9 and 5 of these Terms.
AT 24 Medicare Services Pvt Ltd's Feedback Collection and Fraud Detection Policy is annexed as the Schedule hereto and remains subject always to these Terms. 4.3.2AT 24 Medicare Services Pvt Ltd reserves the right to collect feedback and Critical Content for all the Practitioners, Clinics, and Healthcare Providers listed on the Website.
4.3.3 AT 24 Medicare Services Pvt Ltd shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.
4.3.4 You understand that by using the Services you may be exposed to Critical Content or other content that you may find offensive or objectionable. AT 24 Medicare Services Pvt Ltd shall not be liable for any effect on Practitioner's business due to Critical Content of a negative nature. In these respects, you may use the Service at your own risk. AT 24 Medicare Services Pvt Ltd, however, as an 'intermediary, takes steps as required to comply with applicable law as regards the publication of Critical Content. The legal rights and obligations with respect to Critical Content and any other information sought to be published by Users are further detailed in Clauses 3.9 and 5 of these Terms.
4.3.5 AT 24 Medicare Services Pvt Ltd will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third-party content in the terms of Service for the Website and Application shall be applicable mutatis mutandis in relation to Critical Content posted on the Website and Application.
4.3.6 If AT 24 Medicare Services Pvt Ltd determines that you have provided inaccurate information or enabled fraudulent feedback, AT 24 Medicare Services Pvt Ltd reserves the right to immediately suspend any of your accounts with AT 24 Medicare Services Pvt Ltd and makes such declaration on the website and Application alongside your name/your clinics name as determined by AT 24 Medicare Services Pvt Ltd for the protection of its business and in the interests of Users.
4.4 RELEVANCE ALGORITHM
AT 24 Medicare Services Pvt Ltd has designed the relevance algorithm in the best interest of the End-User and may adjust the relevance algorithm from time to time to improve the quality of the results given to the patients. It is a pure merit-driven, the proprietary algorithm which cannot be altered for specific Practitioners. AT 24 Medicare Services Pvt Ltd shall not be liable for any effect on the Practitioner's business interests due to the change in the Relevance Algorithm.
4.5 INDEPENDENT SERVICES
Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by AT 24 Medicare Services Pvt Ltd.
4.6 AT 24 MEDICARE SERVICES PVT LTD REACH RIGHTS
AT 24 Medicare Services Pvt Ltd reserves the rights to display sponsored ads on the Website and Application. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, AT 24 Medicare Services Pvt Ltd will not be liable for the accuracy of the information or the claims made in the Sponsored ads. AT 24 Medicare Services Pvt Ltd does not encourage the Users to visit the Sponsored ads page or to avail any services from them. AT 24 Medicare Services Pvt Ltd will not be liable for the services of the providers of the Sponsored ads.
You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and AT 24 Medicare Services Pvt Ltd accepts no liability for the same.
4.7. AT 24 MEDICARE SERVICES PVT LTD MEDICINE INFORMATION
4.8. BOOK APPOINTMENT AND CALL FACILITY
4.8.1 As a valuable partner on our platform we want to ensure that the Practitioner's experience on the AT 24 Medicare Services Pvt Ltd booking platform is beneficial to both, Practitioners and their patients.
For all terms and conditions of Book facility on AT 24 Medicare Services Pvt Ltd profile check Book Standards.
4.8.2 Practitioner understands that AT 24 Medicare Services Pvt Ltd shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the Services provided by Practitioner. The option of publishing or modifying or moderating or masking (where required by law or norm etc.) the feedback provided by Users shall be solely at the discretion of AT 24 Medicare Services Pvt Ltd.
The Practitioner is and shall be duly registered, licensed, and qualified to practice medicine/ provide health care, wellness services, as per applicable laws/regulations/guidelines set out by competent authorities and the Practitioner shall not be part of any arrangement which will prohibit him/her from practicing medicine within the territory of India. The Practitioner shall at all times ensure that all the applicable laws that govern the Practitioner shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.
In recognition of the various offerings and services provided by AT 24 Medicare Services Pvt Ltd to Practitioner, Practitioner shall (subject to its reasonable right to review and approve):
5.RIGHTS AND OBLIGATIONS RELATING TO CONTENT
Violating or attempting to violate the integrity or security of the Website or any AT 24 Medicare Services Pvt Ltd Content;
AT 24 Medicare Services Pvt Ltd shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
AT 24 Medicare Services Pvt Ltd respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights
6.TERMINATION
Such User breaches any terms and conditions of the Agreement;
7.LIMITATION OF LIABILITY
In no event, including but not limited to negligence, shall AT 24 Medicare Services Pvt Ltd, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website and Application or the content, materials, and functions related thereto, the Services, User's provision of information via the Website and Application, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
Provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website and Application;
8.RETENTION AND REMOVAL
AT 24 Medicare Services Pvt Ltd may retain such information collected from Users from its Website and Application or Services for as long as necessary, depending on the type of information; purpose, means, and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.
10.CONTACT INFORMATION GRIEVANCE OFFICER
10.1 If a User has any questions concerning AT 24 Medicare Services Pvt Ltd, the Website and Application, this Agreement, the Services, or anything related to any of the foregoing,
AT 24 Medicare Services Pvt Ltd customer support can be reached at the following email address: support@AT24Medicare.com or via the contact information available from the following hyperlink: www.AT24Medicare.com/contact.
11.SEVERABILITY
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
12.WAIVER
No provision of this Agreement shall be deemed to be waived and no breach excused unless such waiver or consent shall be in writing and signed by AT 24 Medicare Services Pvt Ltd. Any consent by AT 24 Medicare Services Pvt Ltd too, or a waiver by AT 24 Medicare Services Pvt Ltd of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.